「冷房の温度上げてください」とお客さんに言われて
上げるだけなのが普通の人。
仕事のできる人は、
冷房の温度を上げるだけではなく
「よければブランケットお使いください」
と持っていく・・・
昨日、コミュニティ向けのメルマガで
仕事できる人・モテる人は相手にニーズを
どう汲み取っているのか?という話をしました。
人によっては伝え方は違えど
同じような内容を聞くのは3回目だと思いますが、
それくらい大切なことなので
ここでも書いておこうと思います。
ニーズというのは、
相手が必要としているもののことですが、
これには大きく2種類あります。
1.顕在的ニーズ
2.潜在的ニーズ
冒頭で伝えたかったのは、
「仕事できる人・モテる人は
顕在的ニーズだけではなく
潜在的ニーズまで汲み取る」ということ。
と、それだけ言われても
分かりにくいと思うので
もっと具体例を出していきましょう。
==================
まず「顕在的ニーズ」ですが、
これは”相手の口から出てくる言葉”のことです。
==================
たとえば、
・冷房の温度上げて欲しい
・窓閉めていい?
みたいなもの。
じゃあ潜在的ニーズは?
===============
これは顕在的ニーズの裏側にある
「意図」のことです。
===============
たとえば「冷房の温度上げて欲しい」なら、
その裏側には「寒いから」という意図があるわけですね。
仕事のできる人は、
そういう潜在的ニーズを汲み取って
ブランケットを持っていったり
温かい飲み物を出したりするのです。
いわゆる「言われたこと以上のことをやる」
という状態がこれ。
「気が利く」と呼ばれるものも、
相手の些細な仕草や言葉から
その裏側にある潜在的ニーズを汲み取って
それを満たすような言動をすること。
そして、この能力に秀でた人が、
優しさが秀でると書いて「優秀」と呼ばれるのです。
ただ、誤解していただきたくないのは、
潜在的ニーズまで汲み取れないからといって
その人が「ダメ人間」とはなりません。
相手が口にする顕在的ニーズを満たすだけでも、
「満足」はされるので不都合はないでしょう。
仕事に支障も出ません。
ですが、それを踏まえた上で、
==================
顕在的ニーズから潜在的ニーズを汲み取り
それを満たしていけるような人は、
「満足」を超えた「感動」を生み出し、
”その他大勢”から頭一つ突き抜けるのです。
==================
これが、仕事できる人・モテる人に
例外なく共通する特徴。
「どうやったら身につくの?」
という疑問が出てくると思いますが、
これは紙に書けるようなノウハウなんて無くて
ひたすらそういう視点で見るようにする訓練をするしかありません。
この人の顕在的ニーズは何かな?
じゃあ、その裏側にある「意図」は何かな?
という視点を持つこと。
そういう視点を癖にすること。
では、ありがとうございました。
◆LINEマガジンも面白いですよ◆
【こんな生き方しませんか?】
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・人を笑顔にできるようになる
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感想・相談は、ここから来ることが多いです。
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A show-cause notice regarding Star’s casino license was initially postponed to December 2023 and has
since been delayed again until December this year to give the company time to
develop an internal remediation plan. People would
begin to recognise William Street from July when the five levels of
car park were finished, Mr Crooks said. “These two towers make up the river-facing side of the integrated resort and form the platform for the Sky Deck that will sit more than 100 metres above street level,” Mr Crooks said.
For three years, since construction began in early 2017, development has been underground
or along the Brisbane River. The deal announced on Tuesday specifies that a replacement operator — yet to be named — will come in at some stage.
The move will alleviate a heavy cash flow and debt burden on Star.
That deal is still subject to clearing hurdles, including regulatory checks.
Steven Miles confirmed this week that Star sought financial help such as payroll
and gambling tax deferrals from the Queensland government weeks ago.
It wasn’t long after the doors opened at Star Entertainment Group’s glittering new $3.6 billion Queen’s Wharf precinct in Brisbane that
the project appeared to already lose its shine.
Although many components of the precinct such as
The Star Grand hotel, the Neville Bonner Bridge,
the casino gaming floors, and numerous restaurants are currently
accessible, more establishments are set to open in the upcoming months.
They eventually struck a deal to build a casino in Hoiana, a seaside resort in Vietnam,
valued at almost $2 billion more than Brisbane’s Queen’s Wharf.
He and Chow Tai Fook were interested in forging ties but talks of a Cheng company
taking over Suncity for nearly $US1 billion were put on hold in 2014.
In 2014, the company forged a new relationship with Alvin Chau, who
was every bit as flamboyant as his reputed mentor, “Broken Tooth” Koi, but even wealthier and more powerful.
The brief cautioned there was no definitive proof, but noted the company headquarters was
“frequently the venue for meetings involving well-known Triad figures”.
Hong Kong police contacts also suspected Cheng Yu Tung’s company New World, a Chow Tai Fook subsidiary, was being used as a front
for money laundering.
The casino operator also remains embroiled in legal challenges, with the financial crimes regulator AUSTRAC seeking a $400 million penalty against the company for alleged
money laundering, in a court case that kicked off earlier this month.
He said the deal being in doubt meant the casino operator,
again, could faced the prospect of bankruptcy. Experts say the distressed company is likely to enter voluntary administration as its attempts to secure
a financial lifeline go down to the wire. “If the Queen’s Wharf deal falls over, we will return to the situation of Star Entertainment having to fund 50 per cent of the completion of the Queen’s Wharf complex. The deal falling over would leave Star saddled with those costs, as it attempts to turn its business around with the backing of Bally’s.
Star Entertainment will lose the right to run its newly opened Queen’s Wharf casino in Brisbane next year with the company’s two business partners already holding discussions with rivals including ASX-listed SkyCity Entertainment and American hospitality giant Delaware North. Miles told journalists at a media conference on Thursday that the major consideration of the government in any potential deferral of taxes for the company was to save the 1400 jobs at risk should financial troubles force the casino to close. The market opened in July as a weekly Sunday market, attracting a complaint to council from the neighbouring Australian Country Choice abattoir which argued traffic from visitors to the market was preventing cattle trucks from accessing the abattoir. Jockeys boycotted the track in July after reports horses were being spooked by a nearby 13-storey construction site. Racing is set to resume at a Brisbane track weeks after strange horse behaviour prompted a boycott from jockeys. Tamara Smith, the state MP for Ballina, launched a petition for a “rescue
package” for the festival three weeks ago, saying the region could not afford to lose Bluesfest. And in the bathrooms, deep bathtubs and separate showers, double vanities and fluffy robes, plus large sliding doors to screen off the bathing area from the primary living space.
Star Brisbane chief executive Daniel Finch declared today the company was progressing well in efforts to satisfy the state government’s standards on anti money-laundering and safe gambling practices. Brisbane’s $3.8 billion Queen’s Wharf precinct opens its doors today amid ongoing questions about the suitability of chief partner Star Entertainment Group as a casino licensee. The young dealer expertly and patiently counts the pile of crisp notes – $5000. On the river’s edge, Riverline is the new bike and pedestrian pathway precinct, for active leisure and relaxation for workers during the week, as well as family-oriented recreational pursuits on weekends. Taking casual all-day dining to the next level with its relaxed and warm atmosphere…. On 5 April 2016, eligible shareholders were sent a letter together with a Share Retention Form (for the Small Holding Sale Facility) or a Sale Instruction Form (for the Voluntary Share Sale Facility), and Terms and Conditions for the relevant share sale facility.
During the 90s, Cheng Yu Tung appeared on the radar of authorities in Canada, where he owned a stake in an oil and gas company with Ho. The company’s chequered history includes a role in a failed Australian casino bid with discredited gambling tycoon Stanley Ho and interests in his companies, which have been blacklisted in New South Wales. Chow Tai Fook owner Henry Cheng (left) and father Cheng Yu Tung (right) during the company’s trading debut in 2011. Now the man appointed as probity adviser on the project by the Queensland government has told ABC Investigations he knew nothing of the company’s criminal associations. The company has been given until the end of 2024 to prove it should not have its Queensland licence suspended for impropriety.
On the menu you’ll find a list of botanical-imbued cocktails and bar snacks, perfect to get you through to dinner, or just help you destress from your work week. The Star Grand Hotel is already welcoming guests, and other venues such as those along The Terrace and on the Sky Deck will open progressively throughout the following months. After close to a decade of planning and construction, Queen’s Wharf and its star resident, The Star Brisbane, is finally open. Additional dining and leisure experiences will be unveiled progressively, including restaurants and bars on Sky Deck and at The Terrace. The Event Centre, boasting a 1440-seat ballroom, pre-function bar, and outdoor terrace with views of the Story Bridge, is ready to host events and conferences starting early September. Also opening on or shortly after August 29 will be the LiveWire bar – a version of which already exists at Star’s Treasury Casino – a 1440-seat event centre, the 340-room Star Grand Hotel and a range of other restaurants and bars.
An ABC investigation reveals the links between a company with a major stake in Australia’s most expensive casino venture and notorious organised crime figures in Hong Kong and Macau. Asia Gaming Brief (AGB) is a news, market intelligence, events, and networking company focused on Asia Pacific’s rapidly expanding gaming industry. The Sky Deck, offering expansive views of the river, CBD, and South Brisbane, opened to the public at 5 pm on the same day, along with the first of three restaurants located on the deck level.
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